Public Safety & Emergency Services

The environment

Public safety agencies operate around the clock on systems that cannot fail: computer-aided dispatch, records management, 911 call handling, mobile data in vehicles, radio networks, and emergency operations platforms. Their data is governed by the CJIS Security Policy, state reporting mandates, and growing transparency requirements.

Procurement often runs through a city or county purchasing office, with regional joint powers authorities handling shared dispatch and radio systems.

Where HQT fits

• Integration. CAD, RMS, 911, evidence, courts, and GIS integration, built and monitored so failures are caught early.
• Data and analytics. Response time analysis, accreditation reporting, state mandated reporting, and public transparency dashboards with proper suppression.
• Next Generation 911. GIS data readiness and integration of location data with call handling and dispatch.
• Emergency management. Situational awareness platforms, field damage assessment applications, and data feeds for emergency operations centers.
• Mobile. Field applications that work offline and integrate with systems of record.
• Security. CJIS compliance support, network segmentation, and incident response planning.

How we engage

HQT staff assigned to public safety work complete CJIS background screening and security awareness training. We work with the agency's platform vendors rather than around them and design for availability first.

Related reading

See the articles on CJIS, NG911, and public safety data transparency in the Articles section.

Solutions for these agencies

• Cybersecurity for Public Safety AgenciesProtecting dispatch, records, and mobile systems under the CJIS Security Policy without compromising availability.
• Data and Analytics for Public SafetyOperational reporting, state mandates, and public transparency built from dispatch and records data.
• Mission Software and Integration for Public SafetyConnecting dispatch, records, evidence, courts, and GIS, and building the tools vendors do not provide.
• Software Development for Public Safety AgenciesModernizing in-house applications, building public-facing services, and delivering releases for agencies that never go offline.
• Cloud and Enterprise IT for Public Safety AgenciesCloud migration, networks, identity, and recovery for dispatch and records systems that have to stay available and stay within CJIS rules.