CAD & RMS Integration
Connecting dispatch and records platforms with the systems around them.
Capability
Public Safety & Mission Software
Software and integration for dispatch, records, emergency management, and the systems that support first responders.
Overview
Public safety agencies run some of the most demanding software in local government: computer-aided dispatch, records management, 911 call handling, emergency operations platforms, and the integrations between them. These systems must work at three in the morning during a storm, and they hold data governed by the CJIS Security Policy.
HQT's role in this space is software and integration. We do not sell dispatch systems. We help agencies integrate the systems they have, build the tools that vendors do not provide, manage the data those systems generate, and modernize the applications that surround the core platforms.
Where we help
- Integration between CAD, RMS, 911, and adjacent systems such as GIS, evidence, and courts
- Data pipelines and analytics for public safety operations and transparency reporting
- Emergency management and situational awareness applications
- Custom tools for scheduling, reporting, and workflow around commercial platforms
- Next Generation 911 data and GIS readiness
- Software for traffic, transit, and infrastructure monitoring
How we approach it
We work alongside the agency's platform vendors rather than around them, follow CJIS requirements for personnel and systems, and design for availability first. Every integration is documented and monitored so that a failure is noticed by the agency before it is noticed by a dispatcher.
Services
Next Generation 911 Readiness
GIS data quality and software integration for IP-based 911 systems.
Emergency Management & Situational Awareness
Software that gives emergency operations centers a common picture.
Public Safety Data & Analytics
Operational reporting and transparency dashboards built on dispatch and records data.
Digital Evidence & Records Workflows
Integrating body-worn camera, evidence, and records systems with courts and prosecutors.
Field & Mobile Applications
Mobile software for responders, inspectors, and crews that works with poor connectivity.
Traffic & Infrastructure Monitoring Software
Software for signals, sensors, cameras, and the data they produce.
Simulation & Training Software
Training and exercise tools for dispatchers, responders, and emergency managers.
Public Safety & Mission Software by agency type
- Mission Software and Integration for Public SafetyConnecting dispatch, records, evidence, courts, and GIS, and building the tools vendors do not provide.
- Public Safety and Justice Software for CountiesIntegration across sheriff, probation, jail, courts, and prosecutors, and the reporting that spans them.
- Public Safety and Mission Software for Cities and TownsIntegration, NG911 readiness, and field tools for municipal police and fire departments that share IT with the rest of city government.
- Public Safety Software for Fire Districts and Regional DispatchIntegration, NG911 data readiness, and reporting for independent fire districts and joint powers dispatch centers serving several member agencies.
- Public Safety and Mission Software for Transit AgenciesIncident systems, control center situational awareness, and field applications for transit agencies running their own security operations.
Frequently asked questions
Do you sell dispatch or records systems?
No. We integrate the systems agencies already run, build the tools vendors do not provide, manage the data those systems generate, and modernize the applications around the core platforms.
How do you handle criminal justice information?
Staff assigned to this work complete CJIS fingerprint-based screening and security awareness training. Integrations use encryption in transit and at rest, record-level audit logging, and synthetic data outside production.
Can you help with Next Generation 911 readiness?
Yes. We assess GIS layers against NG911 data standards, build validation and cleanup tooling, and integrate location data with dispatch and mapping applications.
How do you approach public transparency dashboards?
Definitions documented and reviewed with command staff and legal counsel, suppression and aggregation rules applied automatically, and automated pipelines so published data stays current.
Do you work with the agency's platform vendors?
Yes, alongside them. Integrations are built against vendor APIs where available, documented, and monitored, and we coordinate with vendors during upgrades.