Print and mail services

What this section covers

HQT works on the part agencies most often get wrong: the handoff between the system of record and the page. Ten services cover production mail, document composition, forms, plan reproduction, elections, secure work, postal logistics, records conversion, credentials, and the procurement behind all of it.

Why this work sits with HQT

A bill that prints wrong is a billing system problem before it is a print problem. A notice that misses its statutory deadline is a scheduling and data problem. A plan set that disagrees with the controlled electronic original is a records problem. The work below is treated as the output stage of the systems an agency already runs, which is why it sits alongside the rest of what HQT does rather than apart from it.

Services 10

• Statement and Notice Print and MailUtility bills, tax notices, delinquency letters, and the other high volume mail an agency sends on a cycle.
• Variable Data and Document CompositionTurning records from an agency system into documents that are correct, accessible, and ready for print or electronic delivery.
• Agency Forms and StationeryDesigning, numbering, and producing the forms and printed stock departments use at a counter or in the field.
• Wide Format and Plan ReproductionPlan sets, maps, exhibits, and the large format output public works, planning, and engineering departments depend on.
• Election and Ballot PrintingBallots, vote-by-mail packets, and voter information material, produced under the controls elections work requires.
• Secure and Controlled PrintingPrinted material that carries restricted information, handled with the custody and destruction controls the record requires.
• Mail Preparation and Postal LogisticsAddress hygiene, presort, and the postal mechanics that decide what an agency mailing costs and whether it arrives.
• Records Scanning and DigitizationConverting paper and microform records into indexed electronic records a department can actually find things in.
• Identification Cards and CredentialsEmployee badges, contractor credentials, permits, and placards, including the ones that open doors.
• Print Procurement and Managed PrintSpecifying, competing, and managing print work, including the copier fleet nobody has looked at in years.

How to start

Most engagements begin with a short review of what an agency sends, where it comes from, and what it is bound by. Send the detail to info@hqt.org, or use the contact form.