Who we serve
Water, Power & Public Utilities
Publicly owned water, wastewater, electric, and gas utilities with control systems, billing, and asset management.
The environment
Public utilities combine operational technology, such as SCADA and control systems, with business systems for customer billing, meter data, asset management, and work orders. They face rising cybersecurity expectations for critical infrastructure and growing volumes of data from smart meters and sensors.
Utilities may be city departments, special districts, or joint powers authorities, each with its own board and procurement rules. Rate-funded budgets bring a strong focus on cost justification.
Where HQT fits
- Data platforms. Meter data, asset condition, and work order data integrated for operations and rate studies.
- Integration. Connecting billing, customer information, GIS, asset management, and outage systems.
- Cybersecurity. Segmentation between control networks and business networks, assessments aligned to sector guidance, and incident response planning.
- Customer-facing services. Online billing, usage portals, and outage communication integrated with back-office systems.
- Infrastructure monitoring software. Collecting sensor data and presenting it for operations and planning.
- Advisory. Requirements and evaluation for customer information system and asset management replacements.
How we engage
HQT's role is on the software and IT side of a utility. We work alongside control system integrators and respect the change control that operational technology requires.
Related reading
See the articles on operational technology security, smart meter data, and utility billing modernization in the Articles section.
Solutions for these agencies
- Cybersecurity for Water, Power, and Public UtilitiesSegmenting and defending control systems and the business systems that surround them.
- Data and Analytics for Water, Power, and UtilitiesTurning meter, sensor, and asset data into leak detection, condition assessment, and rate support.
- Software Development for Water, Power, and Public UtilitiesPortals, integrations, and legacy modernization around utility billing, metering, and asset systems, with a firm boundary at control systems.
- Cloud and Enterprise IT for Water, Power, and Public UtilitiesCloud migration, site networks, identity, and recovery planning for utility business systems that sit alongside plant control systems.
- Technology Advisory for Water, Power, and Public UtilitiesIndependent requirements, procurement, and oversight support for utilities replacing billing, asset management, and metering systems.