Public Safety & Mission Software for Public Safety & Emergency Services
Mission Software and Integration for Public Safety
Connecting dispatch, records, evidence, courts, and GIS, and building the tools vendors do not provide.
Public safety agencies buy their core platforms. What they rarely get is the connective tissue: incidents flowing to records without re-entry, records reaching prosecutors without a thumb drive, addresses validated against the same GIS the dispatcher sees, and a way to know when an interface has quietly stopped working.
What these environments look like
- CAD and RMS from different vendors, with an interface built years ago by someone no longer available
- Mobile data terminals, field reporting, and citation systems
- Digital evidence platforms holding body-worn camera, in-car, and interview media
- Court and prosecutor systems expecting specific file formats and transfer methods
- A GIS that dispatch depends on and that someone else in the city or county maintains
- Regional dispatch serving several agencies with different policies
Where HQT helps
- Interface development and modernization between CAD, RMS, evidence, jail, court, and GIS systems, using vendor APIs where they exist
- Monitoring and reconciliation on every interface, so the agency learns about a failure before a dispatcher does
- NG911 GIS data readiness: validating address points, centerlines, and boundaries against the data standards, and building the workflows that keep them correct
- Automated evidence sharing with prosecutors, with retention and audit trails
- Custom tools around the core platforms: scheduling, reporting, tracking, and workflow that the vendor does not offer
- Coordination with platform vendors during upgrades so integrations do not break
How an engagement usually starts
Often with an interface that broke, a CAD or RMS replacement that requires all the surrounding integrations to be rebuilt, or an NG911 readiness deadline. HQT staff on this work are CJIS screened and trained before access.